Payment declined for web hosting provider

 My debit card company declined to pay a renewal of my hosting plan with Hostinger.


The text message with the code did not come at all to start with. When the code came, Hostinger seemed to think the transaction had not succeeded. Then I got a text message from my bank saying they thought the transaction was a scam and asked me to reply 'Y' to confirm the transaction. But this was several minutes after the transaction seemed to fail with Hostinger. My bank said to first check my bank account to see if the money had been debited before trying to pay again.


Hostinger automatically renews all its hosting plans. I found this out in the detailed terms and conditions. Maybe I had forgotten this or never knew. Hostinger had been asking me to update my payment details for a while and sent a email saying the auto-renewal would happen in a week or two, about two weeks before the end of my hosting plan. The terms and conditions said there was an option in the settings to stop the auto-renewal but I could not find it. I asked Hostinger's AI assistant to stop the auto-renewal but the AI said the invoice number I found was not valid. The invoice was from 2021.  


I successfully paid the renewal with the same card a few days later.




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